Thank you for visiting teletraining.com.au (the “Website”), an online service managed by TeleTraining Pty Ltd (“We”, “Us” or “Our”), located in New South Wales, Australia. We respect and protect the privacy of our users. This privacy policy tells you how we collect, store and use information.
The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.
How we collect Personal Information
From time to time, we will receive and store Personal Information you enter onto our Website, provide to us directly or give to us in other forms. You may provide basic information such as your name and email address to enable us to send information, provide updates and process your product or service order. If you contact us, we will collect the email address you nominate and any other identifying information you provide, such as a name, address and phone number.
We may also collect any other Personal Information you provide while interacting with us, including but not limited to, pages you visit, date and time of access, your IP address, online forms you fill in, your interactions with the website and searches you make.
As part of the registration process, or as part of your continued use of our services, you will be required to provide Personal Information about yourself (such as identification or contact details), including an email address, your full name, your date of birth, a mailing address, a telephone number, a password, your current job title and your current company name.
We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or debit or credit card information, or communicate with our customer support.
We may collect your Personal Information when it is reasonably necessary for delivering our services. For example, we may collect your Personal Information to confirm your identity, communicate with you, including by SMS or email, provide advice about available support, ensure correct payments are made, verify data provided in relation to claims and reviews with third parties, investigate fraud, including internal fraud and the assessment of payment eligibility, manage complaints and feedback, manage and respond to requests for information.
We have the right to monitor use of the Website. We are able to monitor your usage of the service including your IP address and any video activity, and will use this information to draw a conclusion as to whether you have shared your account with any unauthorised third party.
Cookies and Website Analytics
To improve your experience on our Website, we may use ‘cookies’. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our Website may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website.
Our Website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this Website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
Social Media
We use interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this Website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this Website with other Personal Information.
Links to other websites
Our Website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of such third-party websites.
How we use your Personal Information
We use your Personal Information in order to offer you our services, for the fulfillment and processing of your order and to carry out the contract with you. We may at times use Personal Information for the purpose of facilitating our internal business processes, communicating with you, providing ongoing marketing information about our products and services, complying with our legal obligations and dealing with enquiries and complaints.
We may use your Personal Information for technical and administrative purposes in order to establish and maintain a stable connection, to ensure the security and functionality of our Website and, if necessary, to be able to prosecute any illegal attacks on it.
Disclosure of Personal Information
In certain circumstances, the law may permit or require us to disclose Personal Information to third parties.
We may also share your Personal Information with third parties where it is necessary to support the delivery of our services or other related activities, such as third-party service providers utilised in connection with any administrative matters, service providers who assist us in providing our services, our contractors and agents.
We may share your Personal Information to conduct statistical analysis and market research to improve service delivery. We may engage external companies to conduct this research on our behalf.
We may also provide your Personal Information to credit reporting bodies and other credit providers.
We may disclose your Personal Information to Australian Government agencies, state and territory agencies and third parties where necessary to satisfy any law, regulation, or demand of government agencies, courts or of internal auditors or to protect us, our partners or our clients.
In addition, we may use overseas IT services and service providers (including software, platforms and infrastructure, and Web Analytics), such as data storage facilities or other IT infrastructure. In such cases, we may own or control such overseas infrastructure or we may have entered into contractual arrangements with third party service providers to assist us with providing our products and services to you.
By submitting your Personal Information to us, you expressly agree and consent to the disclosure, transfer, storing or processing of your Personal Information outside of Australia. In providing this consent, you understand and acknowledge that countries outside Australia do not always have the same privacy protection obligations as Australia in relation to Personal Information.
How we protect your Personal Information
Once we collect your Personal Information, we will either hold it securely and store it on infrastructure owned or controlled by us or with a third-party service provider. To help protect the privacy of data and Personal Information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. All Personal Information is stored within Australia whenever this is commercially feasible. However, on occasion, a limited number of specialist software applications may involve the storage of Personal Information at an overseas location.
We will take all reasonable steps to protect against the loss, misuse and/or alteration of the Personal Information under our control, and that the Personal Information we hold is accurate, complete and up to date including through appropriate physical and electronic security strategies.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your Personal Information. Access to your Personal Information is restricted to employees who need it to provide benefits or services to you.
We may need to maintain records of your Personal Information for a significant period of time as permitted by law. However, when we consider Personal Information is no longer needed, we will destroy or permanently de-identify these records.
How we deal with complaints and requests
We have put in place an effective mechanism and procedure to resolve privacy complaints and enquiries. We will ensure that all complaints and enquiries are dealt with in a reasonably appropriate timeframe.
If you wish to make an enquiry about your Personal Information, or make a complaint, please email us at admin[at]teletraining.com.au or telephone 1800 959 271.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
Changes to our Privacy Policy
We reserve the right to modify our policy as our business needs require. We will take reasonable steps to notify you of such changes (whether by direct communication or by posting a notice on our Website). If you do not agree to our continued use of your Personal Information due to the changes in our policy, please cease providing us with your Personal Information and contact us.
